Can empathetic leadership make your business more resilient?
EXPERT TACTICS
In May of 2020, Brian Chesky, CEO of Airbnb sent a message to his employees regarding layoffs. It was a devastating blow to thousands of individuals and families, and unsettling to “survivors” who had immediate concerns of their own. Chesky successfully outlined a process that reinforced Airbnb’s core values of belonging, connection and being truly human. He wrote from the…